![]() The safest path to demand your money back is to contact customer support and explain the issue via phone or send a letter to the following address: Can I Request a Refund for a Late FedEx Parcel?įedEx provides a money-back guarantee only for certain late FedEx Express shipping services, including: They may ask you for your tracking code, the full shipping address, phone number, or any other related info. Prepare all the shipping info you have since the representatives will need as many details as possible to pinpoint the parcel successfully. If there are no updates after 24 hours, your best bet is to contact the courier and ask them to raise an investigation. It’s a common situation, especially if the package is coming from a distant location-keep checking for new information regularly. You shouldn’t worry if the tracking shows the same status for up to 24 hours. The delivery status changes depending on the points of the journey of your package. My Parcel Status Hasn’t Been Updated for a Few Hours-What Is Happening? If the status says ‘delivered’ but you can’t see the package, look around and check with your neighbors to see if they may have received it by mistake The package has arrived at the final destination. The courier couldn’t deliver the package due to unexpected events, such as: The parcel has been shipped-it’s on its way to you The delivery date is still unknown because the package has encountered a delay or some handling issues.The order you are expecting may not have arrived at the FedEx facility yet.The package handler scanned your parcel and prepared it for the next round of FedEx deliveries The parcel may still be at the local post office or in a delivery vehicle The table below shows the most common updates of the delivery statuses and their meanings: Status Once you learn what the delivery status means, you will know where your package is, how long it will take to arrive, or why it hasn’t arrived yet. I Don’t Understand the Tracking Status-What Do All These Updates Mean? Call at (800) 463-3339 and track FedEx packages by address, phone number, and other shipping info.Send follow along with your door tag number to 48773.Check the whereabouts of your package on the official FedEx Mobile app.FedEx allows you to enter up to 30 tracking codes in case you are expecting multiple orders.īesides using the online tracking service, you can also: Once you do this, you will be redirected to the page with the latest information about the status of your delivery. ![]()
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